Thank you for choosing Toys24!  as your preferred online toy store in India. We strive to provide you with the best shopping experience and ensure that your orders are delivered in a timely and hassle-free manner. Please read the following Shipping and Delivery Policy to understand our procedures and guidelines:

  1. Shipping Locations: We currently offer shipping services within India.
  2. Order Processing Time: Once your order is successfully placed on our website, we will start processing it within 1-2 business days. Business days exclude weekends and public holidays.
  3. Shipping Methods: We have partnered with reputed courier services to ensure reliable and secure delivery of your orders. The shipping method and courier service used may vary depending on your location and the size/weight of the package.
  4. Shipping Charges: We offer free shipping on all orders .
  5. Estimated Delivery Time: The estimated delivery time for your order depends on various factors such as your location, courier service, and availability of the product. Typically, orders are delivered within 3-7 business days from the date of shipment.
  6. Order Tracking: Once your order is shipped, we will provide you with a tracking number and relevant courier service information via email or SMS. You can use this information to track the status of your order on the courier service’s website.
  7. Delivery Attempts: The courier service will make multiple attempts to deliver your order. If you are unavailable at the provided shipping address, they may contact you via phone or email to schedule a convenient delivery time. Please ensure that you provide accurate contact details to avoid any delays or failed delivery attempts.
  8. Damaged or Defective Items: We take utmost care in packaging and delivering your orders. However, if you receive a damaged or defective item, please notify us within 48 hours of delivery. We may request supporting evidence such as photographs to initiate the return or exchange process.
  9. Order Cancellation: If you wish to cancel your order, please contact our customer support team as soon as possible. We can only cancel orders that have not been shipped. Once an order is shipped, it cannot be canceled but can be returned as per our Return Policy.
  10. Non-Delivery: In rare cases where a delivery cannot be completed due to an incorrect address, unavailability, or any other reason, the order will be returned to us. We will attempt to contact you to arrange for a re-delivery. Additional shipping charges may apply for re-delivery.
  11. Change of Shipping Address: If you need to change the shipping address after placing an order, please contact our customer support team immediately. We will make every effort to accommodate your request, provided the order has not been shipped.
  12. Customs and Duties: Any applicable customs duties, taxes, or fees imposed by the government authorities are the responsibility of the customer. Please ensure that you are aware of your country’s customs regulations before placing an order.
  13. Communication: We will keep you updated regarding your order status, tracking information, and any other relevant communications through email or SMS. Please ensure that your contact information provided during checkout is accurate and up to date.
  14. Customer Support: If you have any questions, concerns, or need assistance regarding shipping and delivery, please feel free to contact our customer support team. We are available to help you during our business hours and will respond to your inquiries as soon as possible.